Our Guarantee & Warranty - Wendell Restoration Orlando

The Wendell Restoration Orlando Guarantee

We’ve been drying out homes and cleaning up messes in Orlando since 2006, and we’ve learned that a guarantee only matters if it’s written down and specific. Ours is called the 365-Day Done Right Promise. Here’s what it means for your home: if the repair isn’t done right, we make it right. That’s not a slogan we put on a truck. It’s a written guarantee included on every single repair we do, and it covers the workmanship for a full year from the day we finish. You’ll also get a written price before any work starts, so the number you agree to is the number you pay. No surprises, no handshake deals, no “we’ll figure it out later.” And if the repair fails within that year, we come back for a free second visit to fix it. That’s the whole agreement, in plain English, on paper.

Call (850) 771-2670

What’s Covered

• Workmanship on every repair. The 365-Day Done Right Promise is included in writing on every single job we complete, covering our workmanship for one full year from completion.
• Parts and materials we install. If a part we installed fails within the coverage period, we handle the replacement and reinstallation as part of the guarantee.
• A free second visit if the repair fails. If something isn’t right within 365 days, we come back at no charge and make it right.
• The written price before work starts. You’ll have the full scope and cost in writing before a single tool comes off the truck, so there’s no ambiguity about what you’re paying for.
• Cleanup after the job. We don’t leave a mess behind. The work area is cleaned and cleared before we call the job done.
• On-time arrival with a live tracking time. Our technicians show up when we say they will, with a live arrival time you can track, not a vague four-hour window.
• Honest pricing on the invoice. We text you a digital invoice you can pay from a link. The number on the screen is the number you pay. No add-ons, no “processing fees,” no games.

Our Satisfaction Promise

If something about the work doesn’t sit right with you, pick up the phone and call us. A live person answers every call, 24/7, which means you won’t leave a voicemail and wait to hear back. You’ll talk to someone who can actually help. We’ll ask what’s going on, walk through what you’re seeing, and schedule a return visit if needed. If the issue falls under the 365-Day Done Right Promise, the return visit is free and the correction is covered. If it’s outside that scope, we’ll still give you a straight answer about what it will take to fix it and what it will cost, in writing, before anything moves forward. We’d rather have you call us and be direct about a problem than live with it quietly. That’s how the promise works. You tell us. We make it right.

Licensed & Insured Backing

A guarantee is only as good as the company standing behind it, and we back ours with real credentials. Wendell Restoration Orlando is licensed and insured, which protects you and your property while we work in your home. Our technicians follow IICRC, RIA, and IFA standards on every job, using professional restoration equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry. Those aren’t just letters and brand names. They mean we use the same drying and remediation practices the industry’s governing bodies set for large commercial loss sites. Photos and updates are texted to you throughout the process, so you have a record of what we did and when we did it. If you ever need to file an insurance claim, that documentation helps you talk to your adjuster with confidence. Call Blake Sorensen and the team at (850) 771-2670 if you want to talk through what a guarantee actually looks like in writing before you sign anything.

How the 365-Day Done Right Promise Works in Orlando

The guarantee process is straightforward, and we follow it the same way on every job, whether it’s a water damage restoration in College Park, a mold remediation in Winter Park, or a water damage repair in Dr. Phillips. First, we inspect the damage and put the repair plan and price in writing. You sign off before we start. Second, we complete the work under IICRC, RIA, and IFA standards, using professional-grade equipment. Third, you get a written guarantee that covers the workmanship for 365 days. If something fails within that year, you call us, we schedule a return visit, and we fix it at no charge. That’s the entire flow. No fine print to decode, no exclusions buried in a paragraph of legalese, no “subject to availability” language. If it’s not done right, we make it right. That’s the promise, and it’s on paper.

What We Don’t Guarantee (and What We Do)

We’re not going to promise things that don’t make sense for an Orlando homeowner. We don’t guarantee that a flood will never happen again, and we don’t guarantee that mold will never return in a home with an ongoing moisture source. What we do guarantee is our workmanship. If we dry a structure, we stand behind the drying. If we remediate mold, we stand behind the remediation. If we repair water damage, we stand behind the repair. For one full year. In writing. That’s a guarantee you can actually hold in your hand, not a vague “we’ll take care of you” that evaporates when you call about a problem. We’ve been in this business since 2006, serving Orlando and the surrounding area, and the guarantee has stayed the same the entire time: do the job right, write it down, and show up if something goes wrong.

Questions Homeowners Ask About Our Guarantee

Is the guarantee really in writing?

Yes. Every repair we complete includes a written guarantee called the 365-Day Done Right Promise. It states that if the work isn’t done right, we make it right, and it covers our workmanship for one full year from completion. You’ll have a copy before we leave the job.

What happens if I call about a problem after the job is done?

You’ll talk to a live person, day or night. We’ll listen to what’s happening, ask a few questions about what you’re seeing, and schedule a return visit if needed. If the issue falls under the 365-Day Done Right Promise, the visit and the correction are free.

How does the pricing guarantee work?

The price is put in writing before any work starts. We text you a digital invoice you can pay from a link, and the number on that invoice is the number you pay. There are no surprise charges added after the fact. That’s our no-hassle upfront pricing, and it’s standard on every job.

What if I’m not sure I have water damage but I want someone to check?

Call us. We’ll come out, take a look, and give you an honest assessment. If there’s no damage, we’ll tell you there’s no damage and we’ll leave. We don’t manufacture problems to create work. If there is damage, you’ll get a written price before anything moves forward. Call (850) 771-2670 to schedule an inspection.

Who shows up at my door?

Background-checked, uniformed technicians who you’ll know by name before they arrive. You’ll get a live arrival time you can track, so you’re not waiting around for a vague window. When we say someone is coming, someone is coming, and you’ll know exactly who it is.

Why the Guarantee Matters for Orlando Homes

Orlando’s humidity and afternoon thunderstorms create water damage risks that other cities don’t deal with the same way. A small roof leak during a summer storm can turn into a ceiling collapse by the time the sun comes out. A minor plumbing issue behind a wall can become a mold problem in weeks because the air stays warm and damp. When we say we stand behind our work, we’re saying we understand the specific conditions your home faces in this climate. Our psychrometric drying process, which means tracking the air’s moisture level so we know when your home is truly dry and not just surface-dry, is built for Orlando’s humidity. The 365-Day Done Right Promise covers the work we do in your home, under these conditions, for a full year. If we dry it and it’s not dry, we come back. If we repair it and the repair fails, we come back. That’s the guarantee, and it’s written down every time.

Written by Blake Sorensen, Owner at Wendell Restoration Orlando, serving Orlando since 2006.